Returns and Exchange

VOLTCASE SUPPORT

Returns & Exchanges

We want you to be happy with your purchase. Here's everything you need to know about returns and exchanges at VoltCase.

01 — Return Policy

Returns

If you're not satisfied with your purchase, you can contact us to request a return within 7 days of receiving your order.

Returned items must be unused, undamaged and in their original condition and packaging.

02 — Eligibility

What Can Be Returned?

To be eligible for a return, please make sure the following conditions are met:

  • The return request is made within 7 days of receiving the order.
  • The product is unused and in its original condition.
  • Original packaging and included accessories are kept with the product.
  • Proof of purchase or your order number is available.
Please Note

Products showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a return.

03 — Process

How To Request A Return

Starting a return is simple. Contact our support team with your order details before sending anything back.

01
Contact Us Email us with your order number and the reason for your return.
02
Wait For Approval Our team will review your request and provide return instructions.
03
Send The Product Pack the item securely with its original packaging and follow the instructions provided.
04
Inspection & Resolution Once we receive and inspect the item, we'll confirm the applicable refund or exchange.
04 — Exchanges

Exchanges

If you received the wrong product or need to exchange an eligible item, contact us within 7 days of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, we'll contact you to discuss the available options.

05 — Damaged Orders

Received A Damaged Item?

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery.

Include your order number and clear photos of the product and packaging so our team can review the issue and assist you.

06 — Refunds

Refunds

Once an approved return is received and inspected, we'll confirm the outcome of your request.

Refund timing can vary depending on the payment method and processing time of the relevant payment provider.

Important

Shipping charges and return costs, where applicable, may not be refundable unless the return is due to an error or damaged/defective product.

NEED HELP?

We're Here To Help

Have a question about a return or exchange? Get in touch with our support team and we'll be happy to assist.

adam313116@gmail.com