Returns and Exchange
Returns & Exchanges
We want you to be happy with your purchase. Here's everything you need to know about returns and exchanges at VoltCase.
Returns
If you're not satisfied with your purchase, you can contact us to request a return within 7 days of receiving your order.
Returned items must be unused, undamaged and in their original condition and packaging.
What Can Be Returned?
To be eligible for a return, please make sure the following conditions are met:
- The return request is made within 7 days of receiving the order.
- The product is unused and in its original condition.
- Original packaging and included accessories are kept with the product.
- Proof of purchase or your order number is available.
Products showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a return.
How To Request A Return
Starting a return is simple. Contact our support team with your order details before sending anything back.
Exchanges
If you received the wrong product or need to exchange an eligible item, contact us within 7 days of receiving your order.
Exchanges are subject to product availability. If the requested replacement is unavailable, we'll contact you to discuss the available options.
Received A Damaged Item?
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery.
Include your order number and clear photos of the product and packaging so our team can review the issue and assist you.
Refunds
Once an approved return is received and inspected, we'll confirm the outcome of your request.
Refund timing can vary depending on the payment method and processing time of the relevant payment provider.
Shipping charges and return costs, where applicable, may not be refundable unless the return is due to an error or damaged/defective product.
We're Here To Help
Have a question about a return or exchange? Get in touch with our support team and we'll be happy to assist.
adam313116@gmail.com